Privacy policy

Privacy Policy for J.A. Woodroffe Jewellers

J.A. Woodroffe Jewellers (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from www.jawoodroffe.com.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

J.A. Woodroffe Jewellers is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us via our website or using the contact details provided there.

2. Personal Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Account login details

  • Order details and purchase history

  • Messages sent via contact forms or email

Automatically collected information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the Website

  • Referring website or search terms

  • Cookies and similar technologies

Payment information

  • Payments are processed securely by third-party payment providers (such as Shopify Payments, PayPal, Klarna, or card providers).

  • We do not store full payment card details.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders, including delivery and returns

  • Communicate with you about your order or enquiries

  • Manage your customer account

  • Improve and personalise our Website

  • Detect and prevent fraud

  • Comply with legal and regulatory obligations

  • Send marketing communications (only where you have consented or where permitted by law)

4. Lawful Bases for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contract – to fulfil your order or provide services

  • Legal obligation – for accounting, tax, and consumer law

  • Legitimate interests – improving our business, fraud prevention, customer service

  • Consent – for marketing communications and non-essential cookies

You may withdraw your consent at any time.

5. Marketing Communications

If you opt in to receive marketing emails, we may send you information about products, promotions, and updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

6. Cookies and Tracking Technologies

We use cookies to:

  • Make our Website function properly

  • Analyse website traffic and performance

  • Improve user experience

  • Support marketing and advertising (where applicable)

You can manage or disable cookies through your browser settings and via our cookie banner.
For more information, please see our Cookie Policy (if separate).

7. Sharing Your Information

We may share your data with trusted third parties, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Delivery and courier services

  • IT, hosting, and website analytics providers

  • Marketing platforms (only with consent)

All third parties are required to handle your data securely and lawfully.

8. International Data Transfers

Some of our service providers may be located outside the UK.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, tax, and accounting requirements

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

12. Children’s Information

Our Website is not intended for children under 16, and we do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via www.jawoodroffe.com